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Important Notifications

Date: 08/06/2019

Allwell from Superior HealthPlan extends our deepest condolences to those affected by the tragic events in El Paso. If you are an Allwell member and were impacted in any way, we want to support you.

Call our free 24-hour Crisis Hotline at 1-855-769-6828 (TTY: 711) if you need to:

  • Get help dealing with stress or depression.
  • Speak with a licensed, professional counselor.

For any other assistance, you can call Member Services.

1-844-796-6811 (HMO); 1-877-935-8023 (HMO SNP) (TTY: 711)

From October 1 – March 31, you can call us 7 days a week from 8 a.m. to 8 p.m. From April 1 – September 30, you can call us Monday – Friday from 8 a.m. to 8 p.m. A messaging system is used after hours, weekends, and on federal holidays.

You may be selected to participate in a survey.

You may be asked to complete a survey regarding your health plan. Learn more.

Sign up for our Be Well Bulletin.  It's free!

All about Medicare

This guide will give you a solid foundation for understanding the basics of Medicare and some of the options available to you as a new Medicare recipient. If you have any questions or need assistance, let us help. It’s why we’re here.

Starting September 4, 2018, Allwell from Superior HealthPlan members who live in Bexar, Cameron and Hidalgo Counties will have access to a new non-emergency medical transportation service.

Superior HealthPlan is now partnering with a group of ride share companies, like Lyft, to fulfill the transportation benefit for Allwell Medicare Advantage members. These ride share companies deliver short wait times, outstanding service, ride tracking and better access to healthcare services.

Medicare members who live in the affected counties will soon receive a letter with additional information on how to use this new transportation service. Included in this letter will be the new phone number you must use to schedule any transportation occurring after September 4, 2018. If you have any questions, please contact Member Services.

NOTE: This non-emergency medical transportation service should not be used for medical emergencies. If you are having a medical emergency, dial 911.

Date: 08/06/2019

Allwell from Superior HealthPlan extends our deepest condolences to those affected by the tragic events in El Paso. If you are an Allwell member and were impacted in any way, we want to support you.

Call our free 24-hour Crisis Hotline at 1-855-769-6828 (TTY: 711) if you need to:

  • Get help dealing with stress or depression.
  • Speak with a licensed, professional counselor.

For any other assistance, you can call Member Services.

1-844-796-6811 (HMO); 1-877-935-8023 (HMO SNP) (TTY: 711)

From October 1 – March 31, you can call us 7 days a week from 8 a.m. to 8 p.m. From April 1 – September 30, you can call us Monday – Friday from 8 a.m. to 8 p.m. A messaging system is used after hours, weekends, and on federal holidays.

You may be selected to participate in a survey.

You may be asked to complete a survey regarding your health plan. Learn more.

Due to Severe Weather in the State of Texas, Governor Greg Abbott declared a state of emergency in the following Counties: Cameron, Hidalgo and Willacy.

Your health and safety are our primary concerns and if you leave your home to avoid this emergency, we do not want any undue barriers to keep you from getting your medication or to seeing a medical professional.  

For our members who live in one of these impacted areas, we have removed the refill too soon edits for your Part D Prescription Drugs, and removed the out-of-network authorization requirements for out-of-network providers.  You must still use Medicare certified facilities and providers.

Prior authorization for medical services or medication may still be needed for medical necessity. This change is in effect until the emergency notice is closed or July 26, 2019 whichever is earlier.

For public health emergencies, the lift for your Part D prescription drugs refill too soon edit will remain in effect until the emergency no longer exists or upon the expiration of the 90-day period beginning from the initial declaration, whichever occurs first.

 

Sign up for our Be Well Bulletin.  It's free!

All about Medicare

This guide will give you a solid foundation for understanding the basics of Medicare and some of the options available to you as a new Medicare recipient. If you have any questions or need assistance, let us help. It’s why we’re here.

Starting September 4, 2018, Allwell from Superior HealthPlan members who live in Bexar, Cameron and Hidalgo Counties will have access to a new non-emergency medical transportation service.

Superior HealthPlan is now partnering with a group of ride share companies, like Lyft, to fulfill the transportation benefit for Allwell Medicare Advantage members. These ride share companies deliver short wait times, outstanding service, ride tracking and better access to healthcare services.

Medicare members who live in the affected counties will soon receive a letter with additional information on how to use this new transportation service. Included in this letter will be the new phone number you must use to schedule any transportation occurring after September 4, 2018. If you have any questions, please contact Member Services.

NOTE: This non-emergency medical transportation service should not be used for medical emergencies. If you are having a medical emergency, dial 911.