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Important Notifications

All about Medicare

This guide will give you a solid foundation for understanding the basics of Medicare and some of the options available to you as a new Medicare recipient. If you have any questions or need assistance, let us help. It’s why we’re here.

Please see the State of Emergency Proclamation for additional information. 

Starting September 4, 2018, Allwell from Superior HealthPlan members who live in Bexar, Cameron and Hidalgo Counties will have access to a new non-emergency medical transportation service.

Superior HealthPlan is now partnering with a group of ride share companies, like Lyft, to fulfill the transportation benefit for Allwell Medicare Advantage members. These ride share companies deliver short wait times, outstanding service, ride tracking and better access to healthcare services.

Medicare members who live in the affected counties will soon receive a letter with additional information on how to use this new transportation service. Included in this letter will be the new phone number you must use to schedule any transportation occurring after September 4, 2018. If you have any questions, please contact Member Services.

NOTE: This non-emergency medical transportation service should not be used for medical emergencies. If you are having a medical emergency, dial 911.

A partir del 4 de septiembre de 2018, los afiliados de Allwell de Superior HealthPlan que vivan en los condados de Bexar, Cameron e Hidalgo tendrán acceso a un nuevo servicio de transporte médico que no es de emergencia.

Superior HealthPlan se ha asociado con un grupo de empresas de viajes compartidos, como Lyft, para cumplir con el beneficio de transporte para los afiliados de Allwell Medicare Advantage. Estas empresas ofrecen tiempos de espera cortos, servicio excepcional, seguimiento de viajes y un mejor acceso a los servicios de salud.

Los afiliados de Medicare que viven en los condados incluidos, pronto recibirán una carta con información adicional sobre cómo usar este nuevo servicio de transporte. En esta carta, se incluirá el nuevo número de teléfono que debe usar para programar el transporte a partir del 4 de septiembre de 2018. Si tiene alguna pregunta, llame a los Servicios para afiliados.

NOTA: Este servicio de transporte médico que no es de emergencia no debe utilizarse para emergencias médicas. Si tiene una emergencia médica, llame al 911.

Due to flooding in the State of TX, Governor Abbott declared a state of emergency in the following Counties: Aransas, Cameron, Hidalgo, Nueces, San Patricio, and Willacy.

Your health and safety are our primary concerns and if you leave your home to avoid this emergency, we do not want any undue barriers to keep you from getting your medication or to seeing a medical professional.   

For our members who live in one of these impacted areas, we have removed the refill too soon edits for your Part D Prescription Drugs, and removed the out-of-network authorization requirements for out-of-network providers.  You must still use Medicare certified facilities and providers.

Prior authorization for medical services or medication may still be needed for medical necessity. This change is in effect until the <emergency or disaster> notice is closed or <date 30 days from declaration>, whichever is earlier. 

For public health emergencies, the lift for your Part D prescription drugs refill too soon edit will remain in effect until the emergency no longer exists or upon the expiration of the 90-day period beginning from the initial declaration, whichever occurs first.

Medicare Diabetes Prevention Program (MDPP) services will be covered for eligible Medicare beneficiaries under all Medicare health plans. Learn more about this benefit update.