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Starting September 4, 2018, Allwell from Superior HealthPlan members who live in Bexar, Cameron and Hidalgo Counties will have access to a new non-emergency medical transportation service.
Superior HealthPlan is now partnering with a group of ride share companies, like Lyft, to fulfill the transportation benefit for Allwell Medicare Advantage members. These ride share companies deliver short wait times, outstanding service, ride tracking and better access to healthcare services.
Medicare members who live in the affected counties will soon receive a letter with additional information on how to use this new transportation service. Included in this letter will be the new phone number you must use to schedule any transportation occurring after September 4, 2018. If you have any questions, please contact Member Services.
NOTE: This non-emergency medical transportation service should not be used for medical emergencies. If you are having a medical emergency, dial 911.