Skip to Main Content

Telehealth Services

Any provider in the Allwell from Superior HealthPlan network can offer telehealth services to Allwell members for certain healthcare needs. "Telehealth services" are virtual healthcare visits with a provider through a mobile app, online video or other electronic method.

Allwell treats telehealth services with in-network providers in the same way as face-to-face visits with in-network providers.

  • A telehealth visit with an in-network Allwell provider does not require prior authorization.
  • A telehealth visit with an in-network Allwell provider is subject to the same co-payments, co-insurance and deductible amounts as an in-person visit with an in-network provider.

Allwell Telehealth

Your anytime, anywhere medical care service.

Allwell Telehealth powered by Teladoc is your convenient, 24-hour access to in-network Allwell healthcare providers for non-emergency health issues. It’s available for you to use when you’re at home, in the office or even on vacation.

Get medical advice, a diagnosis or a prescription by phone or video. Use Allwell Telehealth when you need it or schedule an appointment for a time that fits into your schedule.

Contact Allwell Telehealth for illnesses such as:

Colds, flu and fevers

 Rash, skin conditions

Sinus problems, allergies

 Upper respitory infections, bronchitis

 Pink eye

Be Prepared & Set Up Your Telehealth Account

Before you can use Allwell Telehealth, you need to have an account. Set up and activate your account online or call the Allwell Telehealth customer number for help:

Contact Allwell Member Services at 1-844-796-6811 (HMO); 1-877-935-8023 (HMO SNP) (TTY: 711) for questions about telehealth services. From October 1 to March 31, you can call us 7 days a week from 8 a.m. to 8 p.m. From April 1 to September 30, you can call us Monday through Friday from 8 a.m. to 8 p.m. A messaging system is used after hours, weekends, and on federal holidays.